Privacy Policy for TrueNorth Fitness
At TrueNorth Fitness, your privacy is paramount to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, visit our online platform, or engage with us in any way. TrueNorth Fitness offers a range of health and wellness services, including personal training, group fitness classes, nutrition coaching, specialized workshops, online fitness programs, corporate wellness initiatives, and athletic performance enhancement.
Information We Collect
We collect various types of information to provide and improve our services to you. This may include:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, date of birth, and payment information. We collect this when you register for classes, sign up for programs, make a purchase, or contact us.
- Health and Fitness Information: Given the nature of our services (personal training, nutrition coaching, etc.), we may collect information related to your health history, fitness goals, exercise habits, dietary preferences, and physical assessments. This is typically collected through health questionnaires, consent forms, and during one-on-one consultations. We handle this sensitive information with utmost care and confidentiality.
- Usage Data: When you access our online platform, we automatically collect information about your interactions, such as IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve user experience.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform or social media.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To deliver personal training, group fitness classes, nutrition coaching, specialized workshops, online programs, and corporate wellness initiatives tailored to your needs. This includes scheduling, managing your membership, and processing payments.
- Personalization: To customize your experience, recommend relevant programs or services, and provide personalized advice based on your fitness goals and health information.
- Communication: To communicate with you regarding your bookings, appointments, account information, updates about our services, and promotional offers (with your consent where required).
- Improvement of Services: To analyze usage patterns, troubleshoot technical issues, conduct research, and develop new features or improve existing services.
- Security and Fraud Prevention: To protect our online platform, services, and users from fraud, unauthorized access, and other security threats.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, customer service platforms, and marketing services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, access controls, and regular security assessments. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request the deletion of your personal information, subject to certain legal obligations.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
- Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TrueNorth Fitness
387 Front Street West, Suite 700
Toronto, Ontario, M5V 3L9
Canada